FAQs

Search through our frequently asked questions for common queries and answers.

Do you charge delivery fees?

We offer free delivery to post codes within 10 miles of Bath. 

We also deliver within the South West region to include; Bath, Bristol, Cotswolds, Gloucestershire, Somerset, Wiltshire. Delivery fees are charged subject to location and will be added to your quote at time of request based on mileage.

*Please note depending on availability and current bookings we may be able to deliver further afield within the UK. Please call us to discuss your booking should you be based outside of our delivery areas.

Can I change my delivery/collection date?

We will always try and be flexible and work with you to find a suitable time to deliver and collect your items. However additional rental periods will incur additional charges.

How long can we hire your tableware for?

All hire periods are for 1-3 days. Most often tableware will be delivered the day before your event and collected the day after your event. If your event falls over the week our team will likely collect your items on a Monday as our office is shut over the weekend, however delivery and collection dates will be discussed and agreed with you prior to delivery/collection and will be scheduled to best suit your needs and our delivery schedule. If you need the items for longer you can of course hire our items for another rental period, which will be charged accordingly.

What if you don’t have an item we are looking for?

Our collection is forever growing! If there’s something you love that we don’t have please let us know and we’ll let you know if we can source it for you or if we are planning to add it to our inventory in the near future.

Will you set up and style the tableware for us?

All our items are dry hire. However we do offer an Event Styling service should you want assistance with dressing your venue on the day of your event. Please get in touch to discuss your event with our team and we can quote you accordingly.

Can you help us with any other elements of planning our event?

We were hoping you’d ask! With 10+ years of event management experience we almost plan events in our sleep. Be it sourcing your venue, liaising with vendors and suppliers, negotiating rates on your behalf, sourcing furniture, linens, flowers, wedding favours, we can do the lot! We’d love to discuss your event however big or small. Please get in touch with the team and let’s book in a chat!

Will you work directly with our event planner or caterers?

Absolutely! We love working with industry partners and will be more than happy to coordinate delivery/collection with your suppliers so that you don’t have to worry about a thing.

What if I need to modify or cancel my order?

You are welcome to modify or cancel your order, however please do this in writing (info@countrycrockeryhire.com) at least 28 days prior to your event date. After this time cancellation fees may be incurred as per the below.

All cancellations must be made and confirmed by us in writing 28 days prior to your event.

Cancellation charges are as follows;

  • Up to 28 days or more prior to event date: full refund
  • Up to 14 day prior to event date: 50% refund available
  • Up to 7 days prior to event date: 25% refund available

*We are aware that due to the current Government restrictions changes may occur more frequently. We are working hard to be as flexible as possible and adapt to your change of date and/or numbers, subject to our availability. If you are worried about your event please get in touch to chat to the team. 

Do you take Credit Cards?

We require payment via BACS transfers (details can be found on all invoices). All payments must be made and received in full before delivery will be made (please refer to our payment terms for additional info).

What are your payment terms?

To confirm an order 50% of the total will be charged upon booking, the remaining 50% will be due 28 days prior to delivery. 

A damage deposit of 20% of the total order will added to your order and returned in full once items are returned to the warehouse and checked by our team for any missing items or breakages.

*Please note a minimum order of £200 applies to all bookings (exclusive of damage deposit).

Do we have to wash up the tableware before returning it?

We charge a cleaning fee of 20% on all hire items, however we do ask that any excess food waste be rinsed from crockery and cutlery. Any items returned in an unsightly condition may incur an additional charge of 10% which would be invoiced to you post event.

What if we lose or break any of your tableware items?

Sometimes items go walkies or get damaged. Replacement fees can be found on your quote and will be charged post event once our team has received the items back in our warehouse and have been able to check all inventory.

Still have a question?

Can’t find what you are looking for?  Contact us and we will do our best to help!

Contact us