Search through our frequently asked questions for common queries and answers.
Order / Delivery
Delivery charges are all based on mileage from our HQ. Please get in touch for a quote and we’ll be happy to provide you with the latest delivery charges (these constantly fluctuate to reflect the cost of fuel/labour). Please note we currently don’t deliver further than 1 hour away from our HQ. However if you’d like to collect from us at SN12 8AD you are welcome to!
Standard delivery is between 9am – 10pm (Mon – Fri) the day prior to hire. All other delivery times (including weekend slots) must be negotiated prior to rental as additional costs may apply.
Absolutely! You are welcome to collect from us. Depending on date/time you can either collect from our HQ at SN12 8AD or from our secure lockbox nearby. Email us for me info on this and we’ll happily make a plan that works for you!
We will always try and be flexible and work with you to find a suitable time to deliver and collect your items. However additional rental periods will incur additional charges.
All hire periods are for 1-3 days. Most often tableware will be delivered the day before your event and collected the day after your event. If your event falls over the week our team will likely collect your items on a Monday as our office is shut over the weekend, however delivery and collection dates will be discussed and agreed with you prior to delivery/collection and will be scheduled to best suit your needs and our delivery schedule. If you need the items for longer you can of course hire our items for another rental period, which will be charged accordingly.
Our collection is forever growing! If there’s something you love that we don’t have please let us know and we’ll let you know if we can source it for you or if we are planning to add it to our inventory in the near future.
All our items are dry hire. However we do offer an Event Styling service should you want assistance with dressing your venue on the day of your event. Please get in touch to discuss your event with our team and we can quote you accordingly.
Absolutely! We love working with industry partners and will be more than happy to coordinate delivery/collection with your suppliers so that you don’t have to worry about a thing.
Numbers can change, things can go missing, items can be dropped… in essence things happen. As such we always recommend hiring spares! If you need consultation on this please get in touch and we’ll be happy to advise.
You are welcome to modify or cancel your order, however please do this in writing (firstname.lastname@example.org) at least 28 days prior to your event date. After this time cancellation fees may be incurred as per the below.
All cancellations must be made and confirmed in writing prior to 4 weeks prior to your original delivery date.
Cancellation charges will be incurred as follows;
- 4 weeks or more prior to delivery: 50% refund available (if already paid)
- Less than 4 weeks prior to delivery: no refund available – full invoice amount will be due
We require payment via BACS transfers (details can be found on all invoices). All payments must be made and received in full before delivery will be made (please refer to our payment terms for additional info).
Our security deposit covers for the replacement of missing or damaged items. Things happen, items can get mixed up with other suppliers. An inventory check will be done by our team once the items have been cleaned back at HQ and your deposit then returned once everything has been checked back in.
To confirm an order 50% of the total will be charged upon booking, the remaining 50% will be due 4 weeks prior to delivery.
A damage deposit of 20% of the total order will added to your order and returned in full once items are returned to the warehouse and checked by our team for any missing items or breakages.
*Please note a minimum order of £200 applies to all bookings (exclusive of damage deposit).
We charge a cleaning fee of 20% on all hire items, however we do ask that any excess food waste be rinsed from crockery and cutlery. Any items returned in an unsightly condition may incur an additional charge of 10% which would be invoiced to you post event.
Sometimes items go walkies or get damaged. Replacement fees can be found on your quote and will be charged post event once our team has received the items back in our warehouse and have been able to check all inventory.